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# If Safari can’t open a website

There are several reasons that Safari may not be able to open a website. If you can’t view a website, try these suggestions.

Check the webpage address

- Make sure you have the correct address for the webpage and that you typed it correctly.

- Try entering “/index.html” at the end of the address.

Empty the cache and reset Safari

1. Open Safari if it is not already open.

Open Safari

2. Choose Safari > Empty Cache, click Empty, and then choose View > Reload Page.

3. If emptying the cache doesn’t work, choose Safari > Reset Safari, click Reset, and then try again to open the page.

Note:Resetting Safari deletes your browsing history and other information. To learn more, see:

Reset Safari

Check your proxy settings

If your computer or network is protected by a proxy or firewall, be sure your settings are correct in Network preferences. Incorrect settings can prevent Safari from connecting to some websites.

To enter proxy settings, choose Apple menu > System Preferences, click Network, and then click the Advanced button. In the Advanced pane click Proxies.

Contact the website’s owner

- The webpage may prevent users from accessing the page using Safari. Check with the website owner to find out for sure.

- Ask the website owner if the first part of the address, which identifies the Internet protocol (such as http or https), is nonstandard. If it is nonstandard, Safari can’t open it.

- Ask the website owner if there’s a problem with the web server’s configuration.

Use the latest version of Safari

To update your software, choose Apple menu > Software Update or Apple menu > App Store.

If you still can’t open the website, report the problem by choosing Safari > “Report Bugs to Apple.”

### Related Topics

If Safari can’t open a window

If features on a webpage don’t work